Terms & Conditions

1 Booking & Reservation Confirmation

A quotation or availability inquiry does not constitute a confirmed reservation.

A reservation becomes confirmed only after North Black has received the required booking information, confirmed vehicle availability, and received any required deposit or payment.

The Client is responsible for reviewing all reservation information, including:

• Date and time
• Pickup location
• Destination
• Number of passengers
• Vehicle requested
• Flight information, where applicable
• Special instructions
• Additional stops or itinerary requirements

The Client should notify North Black as soon as possible if any information is incorrect.

Vehicle availability is subject to change until a reservation has been formally confirmed. Service may also be limited during holidays, special events, or severe weather.

2 Client Information & Communication

The Client is responsible for providing accurate contact and trip information.

North Black may contact the Client by telephone, email, text message, or other communication methods provided during the reservation process for purposes including:

• Confirming reservation details
• Coordinating pickup arrangements
• Providing chauffeur information
• Communicating service updates
• Addressing delays or itinerary changes
• Processing payments or deposits

For active transportation services, the Client should remain reachable by telephone.

Last-minute changes may not be possible if the requested change affects vehicle availability, chauffeur scheduling, or another reservation.

3 Cancellation & Refund Policy

Cancellation eligibility depends on the vehicle category and the amount of notice provided.

Cars & SUVs

For standard cars and SUVs:

• Cancellations made 48 hours or more before the scheduled pickup time are eligible for a full refund, subject to any applicable transaction or processing limitations.
• Cancellations made within 24 hours of the scheduled pickup time, as well as no-shows, are non-refundable.
• Where a cancellation occurs between 24 and 48 hours before pickup, any applicable refund will be determined according to the cancellation terms provided with the reservation.

Specialty & Large Vehicles

Deposits for specialty and large-capacity services, including but not limited to:

• Stretch limousines
• Party buses
• Exotic vehicles
• Specialty event vehicles
• Certain Sprinter services

may be non-refundable once the reservation has been confirmed because the vehicle and chauffeur may have been committed exclusively to the Client.

The specific cancellation terms communicated at the time of booking may supersede the general cancellation terms above.

Cancellation Method

A cancellation should be communicated directly to North Black as soon as possible. A cancellation is not considered confirmed until North Black acknowledges the cancellation.

4 Airport Transfers

For airport transportation, the Client should provide accurate flight information whenever possible.

North Black monitors the provided flight information when operationally available and uses the scheduled or actual landing information to coordinate airport pickups.

For airport pickups, a 60-minute complimentary grace period applies from the actual flight landing time, subject to the applicable reservation terms.

After the applicable complimentary airport waiting period has expired, additional waiting time may be charged.

Airport parking, terminal fees, tolls, or other airport-related charges may also apply where applicable.

Clients are responsible for providing correct flight information and notifying North Black of significant changes whenever possible.

Toronto Pearson pickup fees

In accordance with Toronto Pearson Airport Authority regulations, pre-arranged pickup fees apply to pickups at the airport. These fees are charged per trip and vary by vehicle type:

These fees are mandated by the airport authority and are added to your final invoice.

5 Standard Pickup Grace Period

For regular city pickups and hourly transportation, a 15-minute grace period generally applies unless different terms were agreed upon in writing.

Once the applicable grace period has expired, additional waiting time may be billed.

Additional waiting time is generally charged in 15-minute increments, based on the applicable vehicle’s rate.

The chauffeur may leave the pickup location after the applicable waiting period if the Client cannot be reached and no alternative arrangements have been authorized.

6 Additional Stops & Itinerary Changes

The vehicle and chauffeur are scheduled according to the itinerary provided when the reservation is made.

Additional stops, route changes, extended waiting periods, or changes to the original itinerary may result in additional charges. The cost varies by vehicle type and route, so please contact us in advance for a quote if you need multiple stops.

Where possible, Clients should request itinerary changes before the scheduled service date.

During an active trip, the chauffeur may be unable to accommodate changes that interfere with another scheduled reservation.

7 Hourly & Event Services

Hourly reservations are based on the amount of time reserved by the Client.

The vehicle remains dedicated to the Client during the confirmed service period unless otherwise specified.

If the Client requests service beyond the originally reserved period, the additional time is subject to vehicle and chauffeur availability and will be billed at the applicable rate.

North Black does not guarantee extensions when the chauffeur or vehicle has another scheduled assignment afterward.

For weddings, corporate events, concerts, sporting events, and other special occasions, Clients should allow sufficient time for traffic, venue access, loading, unloading, parking, and event delays.

8 Vehicle Availability & Substitution

North Black makes reasonable efforts to provide the vehicle category selected by the Client.

Occasionally, circumstances such as mechanical problems, unexpected operational issues, accidents, or other events may make the originally selected vehicle unavailable.

In such circumstances, North Black may provide a comparable or upgraded vehicle where reasonably available.

Specific vehicle substitution is subject to availability.

North Black will make reasonable efforts to minimize disruption to the Client’s transportation plans.

9 Traffic, Weather & Unforeseen Delays

Transportation times are estimates and may be affected by circumstances outside North Black’s reasonable control.

These circumstances may include:

• Traffic congestion
• Highway closures
• Road construction
• Severe weather
• Accidents
• Emergency situations
• Police or government activity
• Airport delays
• Vehicle incidents involving third parties
• Unexpected road conditions
• Other circumstances beyond reasonable operational control

North Black will make reasonable efforts to communicate significant delays and coordinate an appropriate solution.

Clients should allow sufficient travel time when transportation is being used for flights, weddings, appointments, events, or other time-sensitive activities.

10 Pricing, Taxes & Additional Charges

Unless otherwise stated, quoted prices are in Canadian dollars.

Applicable charges may include:

• Transportation fare
• Hourly service charges
• 13% HST
• Parking
• Highway tolls
• Airport fees
• Additional waiting time
• Additional stops
• Additional service time
• Special vehicle or service charges

The final amount may differ from an initial estimate if the Client changes the itinerary, extends the service, adds stops, or incurs additional applicable charges.

Any applicable charges will be communicated to the Client when reasonably possible.

11 Payments & Deposits

A deposit or advance payment may be required to secure a reservation.

The remaining balance may be payable before the reservation or to the chauffeur, depending on the booking arrangement.

A reservation is not considered fully secured until the required payment or deposit has been received and the booking has been confirmed by North Black.

Payment requirements may vary depending on the vehicle, trip type, event, date, or reservation circumstances.

12 Passenger Conduct

Clients and passengers are expected to behave respectfully toward chauffeurs, vehicles, and other persons involved in the service.

The following are prohibited inside North Black vehicles:

• Smoking
• Vaping
• Illegal drug use
• Intentional damage
• Unsafe conduct
• Excessive or abusive behavior
• Any conduct that creates a safety risk

The chauffeur may refuse or terminate service where passenger conduct creates a serious safety risk or causes significant damage to the vehicle.

Where service is terminated because of passenger misconduct, the Client may remain responsible for the applicable fare and any resulting costs.

13 Vehicle Cleaning & Damage

Clients are responsible for damage caused by themselves or members of their party.

Additional charges may apply where a vehicle requires professional cleaning, detailing, repair, odor treatment, or other restoration because of passenger actions.

Examples include:

• Spilled food or beverages
• Excessive mud or debris
• Vomiting or other bodily-fluid contamination
• Smoking or vaping
• Damage to seats, carpeting, trim, electronics, or other equipment
• Damage caused by luggage or personal belongings

Charges will be based on the reasonable cost of cleaning, restoration, repair, or replacement. A minimum $200 cleaning fee applies for spills, stains, or biohazards.

14 Passenger & Luggage Capacity

Each vehicle has a specific passenger and luggage capacity.

Passengers and luggage must remain within the safe capacity of the vehicle.

North Black and its chauffeurs reserve the right to refuse luggage or items that cannot be safely transported or that exceed the vehicle’s available capacity.

The Client is responsible for informing North Black of unusually large luggage, equipment, mobility devices, or other items before the reservation.

15 Children & Safety Seats

Clients travelling with children are responsible for complying with applicable child passenger safety requirements.

Where a child safety seat is required, the Client or parent/guardian is responsible for ensuring that an appropriate seat is available and properly used.

Any child-seat service offered by North Black is subject to availability and must be requested in advance. If you request a child seat from North Black, a fee of $10.00 per seat applies.

16 Pets & Service Animals

Clients travelling with pets should notify North Black before the trip.

Pets may be subject to carrier or other safety requirements depending on the vehicle and circumstances.

Certified service animals will be accommodated in accordance with applicable law.

Any special cleaning or damage resulting from the transportation of a non-service animal may be charged to the Client where applicable.

17 Lost Property

Passengers are responsible for checking the vehicle before leaving and taking all personal belongings with them.

North Black will make reasonable efforts to locate and return items found inside a vehicle.

North Black is not responsible for personal property that is lost, left behind, damaged, or stolen unless otherwise required by applicable law.

Any costs associated with returning recovered property may be charged to the Client.

18 Cross-Border Transportation

For transportation between Canada and the United States, each passenger is responsible for carrying the documentation required for lawful entry into the destination country.

Passengers should ensure they have valid passports, visas, permits, or other documentation applicable to their circumstances.

North Black cannot control decisions made by border, customs, immigration, or other government authorities.

Border delays may result in additional waiting or service charges where applicable.

North Black is not responsible for delays, denied entry, inspections, secondary screening, or other actions taken by government authorities, except where liability cannot legally be excluded.

19 Chauffeur Authority & Service Safety

Chauffeurs are responsible for operating the vehicle safely and in accordance with applicable laws and regulations.

A chauffeur may refuse an instruction that would require unlawful, unsafe, or dangerous vehicle operation.

The chauffeur may also make reasonable operational decisions regarding vehicle positioning, pickup locations, loading areas, and safe passenger boarding or exiting.

Changes to pricing, reservation duration, or major itinerary modifications should be authorized through North Black’s dispatch or management team.

20 Limitation of Liability

North Black will take reasonable steps to provide the transportation service confirmed by the Client.

However, to the extent permitted by applicable law, North Black is not responsible for indirect or consequential losses arising from circumstances beyond its reasonable control, including losses associated with missed flights, missed events, hotel reservations, connecting transportation, or other arrangements affected by transportation delays.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Ontario or Canadian law.

21 Third-Party Service Providers

Depending on the reservation, North Black may use qualified third-party transportation providers or affiliated operators to fulfill a transportation request.

Where another transportation provider is used, North Black will make reasonable efforts to ensure that the service meets the requirements of the reservation.

The use of a third-party operator does not change the Client’s obligation to comply with these Terms.

22 Privacy & Client Information

North Black may collect and use information provided by the Client for purposes including:

• Processing reservations
• Providing transportation services
• Communicating with Clients
• Processing payments
• Coordinating chauffeurs
• Managing customer service
• Maintaining business records

North Black does not sell Client personal information as part of its ordinary business operations.

Personal information will be handled in accordance with applicable privacy requirements.

23 Service Communications

By providing contact information during the booking process, the Client authorizes North Black to contact them regarding their reservation and transportation service.

Communications may include booking confirmations, payment information, chauffeur details, pickup instructions, service updates, and other information reasonably necessary to provide the requested service.

24 Complaints & Service Concerns

Clients are encouraged to contact North Black directly regarding any concern relating to their reservation or transportation service.

We will make reasonable efforts to review complaints and resolve legitimate service issues fairly and professionally.

Clients should provide relevant details, including the reservation date, vehicle, pickup location, and nature of the concern, so the matter can be properly reviewed.

25 Governing Law

These Terms are intended to be governed by the laws applicable in the Province of Ontario and the applicable federal laws of Canada.

Any dispute will be addressed in accordance with applicable Canadian and Ontario law.

Nothing in these Terms prevents a Client from exercising rights that cannot legally be waived.

26 Changes to These Terms

North Black Limousine Inc. may update these Terms from time to time to reflect changes to its services, operations, policies, or legal requirements.

The Terms applicable to a reservation will generally be the Terms communicated or published at the time the reservation is made, subject to applicable law and any specific written agreement between North Black and the Client.

27 Acceptance of Terms

By submitting a booking request, accepting a quotation, paying a deposit or reservation amount, receiving a booking confirmation, or using transportation services provided by North Black Limousine Inc., the Client acknowledges that they have had an opportunity to review these Terms and agrees to be bound by the applicable provisions.

Contact us

For questions about these Terms or your reservation, please contact North Black Limousine Inc.: